FAQs

I have a coupon code but I can't enter it

Make sure you are logged into your account before entering your coupon code in the shopping cart.You will then see the discount applied to your order in the shopping cart. If you are a new customer, create an account from the 'My Account' link at the top right before entering the coupon code in the shopping cart.

Do you store Credit Card information?

No, all credit card transactions are handled by our SECURE PAYMENT GATEWAY Processor (Eway)

Why do some prices vary between your stores and the website?

Prices can fluctuate for a variety of reasons - international currency price fluctuations, variations in overheads, variations in import & shipping charges, freight, storage & handling charges all change from time to time.

What methods of payment do you accept?

We currently accept Visa, Mastercard, and bank deposit. If you are a New Zealand customer and wish to pay by other means, please contact us by email. Cash is of course accepted in our retail stores also.

Prices and taxes questions

All product prices displayed at the Checkout include GST as applicable in New Zealand. For international orders you are required to pay any applicable duties, customs and other charges when your products are delivered. In most cases no additional costs are incurred. In the event of charges being imposed, the customer is liable for these.

Do you have a store in Christchurch?

Yes. See our contact page for details.

Were you Kiwi Disposals?

Yes. We changed our name late in 2014 to better reflect our products and services.

Why don't you sell knives and batons on the site?

Some online search and social media platforms request that we do not sell dangerous items on our site if we wish to use their services. Not great, not something we are happy about, but that's how it goes. All said items are still available in our retail outlets.

I can't log into the site

 If you are having any issues logging into our site send us a message from our contact page.

How much will it cost to ship my order?

See our shipping calculator on the cart page. Currently countries outside of Australia and New Zealand are not calculated - please contact us for a shipping quote if you live in 'The Rest of World'.

Do you ship all around the world?

We Ship to Australia and New Zealand only. If you have a query about an item being shipped to you, send us a message from our contact page.

Do you do Same Day/Overnight shipping?

Generally items will arrive the next day if you order before 2pm weekdays (except Friday) and live in a main centre. Once items have been collected from us by the courier company, it is out of our hands and sometimes can take longer to reach you.

Contact Us

We'd love to hear from you. Call us on 0800 ARMYSHOP and we'll be happy to answer any questions you have.

Stay in touch

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