Delivery & Returns | Army and Outdoors - Army & Outdoors

Delivery & Returns


Deliveries

Buying anything online generally carries an air of apprehension when it comes to the 'shipping' aspect; how long will it take? will it arrive? what sort of condition will it arrive in? et cetera. We understand this and will try to allay some of those concerns in this section.

  • We will process your order within 1-2 business days of order receipt.
  • Once dispatched, you will receive your order within 1-3 days (within New Zealand), depending on your location (RD deliveries can take longer).
  • Australian orders will take between 1-3 business days - please see shipping calculator on cart page to get a current cost.

Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

If you have any special instructions please add a note during checkout in the comment box.

We use Courierpost couriers for New Zealand Orders and TOLL Priority for Australian orders. These are both reliable, speedy and efficient services. However - as with any delivery service - there are those rare occasions that a package goes MIA and does not make it to its destination. If it has been more than 8 days and there is no sign of your package, first contact us and then check with Courierpost (have your tracking number handy) or TOLL Priority if you are in Australia. If it turns out your package is lost, we will endeavour to resend your products as soon as possible.

The delivery time and cost will vary depending on your location - check our shipping rate calculator on the 'cart' page. For international orders you may be required to pay any applicable duties, customs or other charges when your products are delivered. In most cases no additional costs are incurred. In the event of charges being imposed, the customer is liable for these.

Note: Some products may only be shipped to a New Zealand address. These items are made clear within the product listings.

Currently we ship to the following countries:

  • Andorra
  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Bulgaria
  • Canada
  • China
  • Cook Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • France
  • Fiji
  • Finland
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Holy See (Vatican City State)
  • Hong Kong
  • Hungary
  • Isle of Man
  • Ireland
  • Japan
  • Jersey
  • Korea
  • Liechtenstein
  • Macedonia, Republic of
  • Malaysia
  • Monaco
  • Montenegro
  • Netherlands
  • New Zealand
  • Romania
  • Samoa
  • San Marino
  • Slovakia
  • Singapore
  • Sweden
  • Switzerland
  • Tonga
  • United Kingdom
  • United States
  • Vanuato


Returns, Refunds & Exchanges

YOU MUST HAVE PURCHASED FROM OUR WEBSITE TO QUALIFY FOR OUR RETURNS POLICY.

Please email support@armyandoutdoors.co.nz for 3rd party sales such as eBay and Trade Me returns.

 

There can be any number of reasons you may need to return or exchange a product. For this reason we have a 90 DAY FREE RETURNS policy only for orders from our website* New Zealand Only - BUY WITH CONFIDENCE. You will have 90 days to decide whether you keep or return your product. Returned products have to be in resell-able condition - you can try products on, but don't use them outdoors!

You can also exchange items in our Auckland or Christchurch store - make sure you bring the receipt. If you want a refund, please complete the return request below.

Here are some instructions for returns and refunds:

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

  • Order number
  • your name
  • your address
  • reason for returning the items, and what you want us to do with your return - replacement/refund/etc.

Refunds will be credited to your credit card unless you have paid via bank transfer, in this case please provide us with your bank details.

We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to Army and Outdoors yet. Usually, it takes 3-14 days for the returned parcel to reach Army and Outdoors.


Request a Return

 

New Zealand Returns

You have 90 DAYS from when you receive your order to decide if you are going to hang on to or return the item for FREE. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.

  • 1. Start a return
    Return, replace or exchange items. Enter your order number and email address.
  • 2. We send you return label
    Print this out. Attach to your return package and drop in at any NZ Post Shop.
  • 3. We will be in touch when your return is processed
    Whether it is a refund or an exchange, we'll let you know what's happening.

International Returns

You have 90 DAYS to decide if you are going to hang on to or return the item you have purchased from us. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.

  • 1. Start a return
    Return, replace or exchange items. Enter your order number and email address.
  • 2. We will be in touch when your return is processed
    Whether it is a refund or an exchange, we'll let you know what's happening.

 

* In-store purchases are subject to a 14 day return policy.

$1 Days
$2 Hours
$3 Minutes
$4 Seconds