Delivery & Returns

Request a Return

To be eligible for a return, send it back within 30 days from date of delivery. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.

1. Start a return

Return, replace or exchange items. Enter your order number and email address.

Return Request
2. Look out for a follow-up email

Whether your request is approved or rejected, we will send you a follow-up email with instructions on the next steps.
3. We will be in touch when your return is processed

Whether it is a refund or an exchange, we'll let you know what's happening.

Deliveries

Buying anything online generally carries an air of apprehension when it comes to the 'shipping' aspect; how long will it take? will it arrive? what sort of condition will it arrive in? et cetera. We understand this and will try to allay some of those concerns in this section.

How long will it take?

We will process your order within 1-2 business days of order receipt.
Once dispatched, you should receive your order within 1-3 days, depending on your location (RD deliveries can take longer).
NOTE: These delivery timeframes are NOT guaranteed. Most of the time, they are accurate, but - as we all know - deliveries can be held up for any number of reasons beyond our control.

What are the delivery terms & conditions?

Delivery addresses should only be made to a place where a person can verify the goods have been delivered (ie: a business address during 9:00am-5:00pm). Please note we are not responsible for loss or incorrect deliveries if the original input of the address was incorrect.

If you have any special instructions please add a note during checkout in the comment box.

What happens if I have not received my package?

We use NZ Post for New Zealand Orders. They are a reliable, speedy and efficient service. However - as with any delivery service - there are those rare occasions that a package goes MIA and does not make it to its destination. If it has been more than 8 days and there is no sign of your package, first contact us and then check with NZ Post (have your tracking number handy). If it turns out your package is lost, we will endeavour to resend your products as soon as possible.

Returns, Refunds & Exchanges

Returns Policy

Returning or exchanging products? No worries! We've got your back with our 30-day returns policy for online orders. Keep in mind, not all items are eligible for returns (check below for details). Need help? Reach out to us anytime!

To be eligible for a return, contact us and send it back within 30 days from date of delivery. Make sure the item/s are unused and in the same condition as when you received it. While you're welcome to try products on, we kindly request that you refrain from using them outdoors.

Damaged or Incorrect Item/s

Please check your order carefully upon receipt. If you have received the incorrect item, or it appears damaged and/or defective - complete our returns form.

Change of Mind

While we're sure you'll pick something you love, be sure to choose wisely as we don't offer refunds for ‘change of mind’ online or in-store—unless, of course it's faulty. If an item you have purchased does not fit, we will exchange it for another size. Get in touch with us to discuss.

Sizing & Fit

We are happy to exchange items if you need a larger/smaller fit. If the requested exchange size is unavailable we will refund or offer store credit.

Exceptions & Non-Refundable Items

Unfortunately some items can not be returned for exchange or refund.

Clearance Products cannot be returned or refunded
Due to the nature of military surplus, we cannot offer refunds for change of mind, we are happy to exchange for sizing.
Face Masks, base layer/underwear
Merchandise that has been worn, used or altered in any way will not be accepted for return or exchange.
Gift Cards and e-gift cards may not be returned. Gift cards are also not redeemable for cash
Printed Dog Tags (unless we have made an error)

We may refuse the return of items that do not comply with the above criteria.

Freight Costs and Reimbursement

Refunds and online store credits are for returned merchandise total only, shipping and handling charges are non-refundable.

Order Cancellations

You may cancel your order before it is shipped. However, please note that a 10% cancellation fee may apply. This is due to non-refundable charges imposed by various third parties involved in processing your order.

Instore Returns Policy

Most elements of this returns policy also apply to In-store purchases. However, as instore customers are able to view and choose items in person, the returns window is 7 days only.

Here are some instructions for returns and refunds:

Pack the items carefully in a delivery-proof bag/box (original delivery packaging works best, usually). Along with your invoice, please include a note with the following information:

Order number
your name
your address
reason for returning the items, and what you want us to do with your return - replacement/refund/etc.

Refunds will be credited to your credit card unless you have paid via bank transfer, in this case please provide us with your bank details.

We process the returns as soon as they have been received back to us. If there are any delays with your returns, the most likely reason is that the returned item has not been delivered back to Army and Outdoors yet. Usually, it takes 3-14 days for the returned parcel to reach Army and Outdoors.

Request a Return

To be eligible for a return, send it back within 30 days from date of delivery. Keep in mind, you should do this before you use the product. Try clothing and footwear on indoors.

1. Start a return

Return, replace or exchange items. Enter your order number and email address.

Return Request
2. Look out for a follow-up email

Whether your request is approved or rejected, we will send you a follow-up email with instructions on the next steps.
3. We will be in touch when your return is processed

Whether it is a refund or an exchange, we'll let you know what's happening.