Frequently Asked Questions

How long will it take for my dog tags to arrive?

When we receive an ONLINE order with payment, your metal dog tags are generally made and shipped the next business day. Dog tags are shipped via Courierpost in New Zealand and TOLL Priority for Australia and will normally take 2 to 7 days for delivery.

What sort of information can I put on my dog tags?

We sell thousands of sets of dog tags every year and the majority of people just order dog tags with personal identification information such as: NAME, STREET ADDRESS, CITY, HOME OR MOBILE PHONE NUMBER, WORK PHONE NUMBER. We also get many requests for custom dog tags with personal verses, medical information, love messages, company sales promotions and team building, event entry ticketing, identification for girl and boy scout troops, and mementos and souvenirs for special events.

How do I wear dog tags?

The first tag is suspended on the longer necklace chain which is approximately 24″ in length. The second tag is suspended on the shorter extension (4″ chain) so it hangs no further than 2 1/2″ under the first one. Silencers (a rubber cover for the dog tag) are used to prevent clanking of the metal dog tags.

How much text can I fit on a dog tag?

Each dog tag will take up to 5 lines with up to 15 letters, characters or spaces per line.

How is the text applied to “genuine” military dog tags?

Genuine military dog tags have the information embossed/stamped permanently into the tags. They generally have the text in the following order: IDENTIFICATION NUMBER LAST NAME / SURNAME FIRST NAME / MIDDLE INITIAL BLOOD TYPE RELIGION

Prices and taxes questions

All product prices displayed at the Checkout include GST as applicable in New Zealand. For international orders you are required to pay any applicable duties, customs and other charges when your products are delivered. In most cases no additional costs are incurred. In the event of charges being imposed, the customer is liable for these.

How much will it cost to ship my order?

See our shipping calculator on the cart page. Currently countries outside of Australia and New Zealand are not calculated - please contact us for a shipping quote if you live in 'The Rest of World'.

Do you ship all around the world?

We Ship to Australia, United States and the United Kingdom only. If you have a query about an item being shipped to you, send us a message from our contact page.

Do you do Same Day/Overnight shipping?

Generally items will arrive the next day if you order before 2pm weekdays (except Friday) and live in a main centre. Once items have been collected from us by the courier company, it is out of our hands and sometimes can take longer to reach you.


Contact Us

We'd love to hear from you. Call us on 0800 ARMYSHOP and we'll be happy to answer any questions you have.

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